FAQ

 

Q: What types of commercial cleaning services do you provide?

A: We offer a full range of services including dusting, vacuuming, sanitizing surfaces, restroom cleaning, floor care, trash removal, and window washing. For deeper cleans, we can add options like carpet shampooing, high-dusting, or post-construction cleanup. Our standard package follows a detailed checklist to ensure every area—from reception to break rooms—is spotless, but we customize based on your business needs.

Q: How is the cost of commercial cleaning determined?

A: Pricing depends on factors like the size of your cleanable space, not just square ft, as well as the frequency of service, and any add-ons. We provide free estimates after assessing your property. For example, a small office might start at $100–$200 per visit, while larger facilities could be more. We aim for competitive rates that fit your budget, with no hidden fees, or predatory contracts—contact us for a personalized quote.

Q: How often should I schedule cleanings for my business?

A: It varies by your operations and foot traffic. Many businesses opt for daily or weekly services to maintain hygiene, especially in high-use areas like healthcare or retail. Others choose bi-weekly or monthly for lighter needs. We can adjust as your requirements change, whether it’s ramping up during busy seasons or scaling back.

Q: Are your cleaning staff background checked?

A: Yes, we conduct thorough background checks on all team members to ensure reliability and safety for your business premises. 

Q: Is your company insured and bonded?

A: Absolutely. We carry comprehensive liability insurance (up to $2 million) and are bonded to protect against any unforeseen issues, giving you peace of mind.

Q: Do you supply all the cleaning materials and equipment?

A: Yes, we bring professional-grade supplies, tools, and eco-friendly products unless you prefer us to use specific ones from your stock. This includes vacuums, mops, and disinfectants—just let us know any preferences.

Q: Can I customize the cleaning plan for my specific business needs?

A: Definitely. We tailor plans to fit your industry, whether it’s focusing on high-touch areas in a gym or detailed sanitization in a medical office. Add-ons like fridge cleaning or upholstery care and deep cleans are available at extra cost, typically $40–$60 each.

Q: Do you offer cleaning outside of business hours?

A: Yes, we schedule services after hours, evenings, or weekends to minimize disruption to your operations. No need for you or your staff to be present—we can handle access securely.

Q: How many cleaners will be sent to my business?

A: It depends on the size and scope—smaller spaces might need one or two, while larger ones get a team of 3–5. Regardless, we stay until the job is done to our high standards.

Q: What if I’m not happy with the cleaning service?

A: We stand by our work with a satisfaction guarantee. If something doesn’t meet your expectations, notify us within 24 hours, and we’ll return the next business day to fix it at no extra charge.

Q: How do I schedule, reschedule, or cancel a cleaning?

A: It’s easy—call our office. For reschedules or cancellations, we appreciate 48 hours’ notice to avoid problems for our staff. We can also add extra visits for special events or deep cleans.

Q: Do you require a long-term contract?

A: No, we offer flexible options without long commitments. You can start with one-time services or switch to recurring plans, and cancel anytime with proper notice.

Q: Can I tip the cleaning team?

A: Tipping is optional our team should never ask for a tip but it is appreciated. You can leave cash on-site, add it to your invoice, or use digital methods like Venmo. It goes directly to the team.

Q: Do you serve businesses in multiple areas around NE Ohio?

A: Yes, our services are available in various cities, with local teams ensuring compliance with regional regulations. Check our coverage map or contact us to confirm availability in your location.

Q: What measures do you take for security and confidentiality?

A: We train our staff on secure practices, including handling keys or access codes responsibly. For businesses with sensitive information, we can sign NDAs and work during off-hours to maintain privacy.

Q: Are your cleaning products eco-friendly or safe for employees?

A: We prioritize green, non-toxic products that are effective yet safe for people and pets. If your business has specific sustainability goals or allergies to consider, we can adjust accordingly.